Abin da Ƙwararren Yanki na Kan Kasa
A PBX (Private Exchange Branch) wani tashar maye ce ga tsarin tarho. Ya ƙunshi yafi da dama rassan wayoyin tarho kuma yana sauya haɗi zuwa kuma daga gare su, sabili da haka danganta layin waya.
Kamfanoni suna amfani da PBX domin haɗi dukkan wayoyin su na waje zuwa layin waje. Wannan hanya, za su iya yin izinin guda ɗaya kawai kuma suna da mutane da yawa suyi amfani da shi, tare da kowannensu yana da waya a tebur tare da lambar daban. Lambar ba ta a cikin tsari ɗaya ba kamar lambar waya, ko da yake, kamar yadda ya dogara da lambar lambobi na ciki. A cikin PBX , kawai kuna buƙatar kiran lambar uku ko lambobi huɗu don kira zuwa wani waya a cikin hanyar sadarwa. Muna sau da yawa zuwa wannan lambar a matsayin tsawo. Mutumin da yake kira daga waje yana iya neman ƙarin tsawo da za a ba shi ga mutumin da yake niyya.
Wannan hoto ya nuna yadda PBX ke aiki.
Babban aikin fasahar PBX shine:
- Don sauyawa tsakanin masu amfani da tarho don samar da haɗin kai
- Don tabbatar da haɗin ke kasancewa a wurin da kyau ta hanyar ajiye albarkatunsa
- Don ƙare ƙarewar haɗi lokacin da mai amfani ya rataye
- Don yin rikodin yawan, kididdiga, da kuma tsarin da aka haɗa da kira
Kusan, ayyukan PBX sune wadannan:
- Bayyana guda ɗaya lambar da masu kira na waje zasu iya amfani da su don samun damar kowane mutum a cikin kamfanin.
- Raba kira ga ma'aikata a cikin kungiyar amsawa ta hanyar hanya; ta amfani da fasalwar Kira na atomatik (ACD).
- Amsar kira ta atomatik, amma bayar da menu na zaɓuɓɓuka daga wanda mai amfani zai iya zaɓar don a kai ga wani ƙayyadadden tsawo ko sashen.
- Bada yin amfani da gaisuwa na kasuwanci na musamman yayin amsawa.
- Samar da tsarin tsarin gudanar da kira.
- Sanya masu kira na waje a riƙe yayin jiran wani mutum da aka nema ya amsa, kuma kunna waƙa ko saƙonnin kasuwanci na musamman don jiran mai kira.
- Yi rikodin sautunan murya don kowane tsawo daga mai kira na waje.
- Canja wurin kira tsakanin kariyar ciki.
IP-PBX
PBXs ba kawai ga VoIP ba amma sun kasance a kusa da tsarin tarho na kasa. A PBX da aka yi musamman ga VoIP an kira IP PBX, wanda ke tsaye ga Ƙungiyar Sadarwar Kasuwancin Intanit).
Har zuwa yanzu, PBXs sun kasance alamar kasuwancin da kawai kamfanoni masu yawa zasu iya iyawa. A yanzu, tare da IP-PBXs, matsakaici da ƙananan ƙananan kamfanonin kuma za su iya amfana daga siffofin da ayyuka na PBX yayin amfani da VoIP. Tabbatacce suna da zuba jarurruka zuwa kayan aiki da software, amma dawowa da amfanoni suna da yawa a cikin dogon lokaci, duk da aiki da kudi.
Babban amfanin da IP-PBX ke kawo a kusa da shi ne scalability, sarrafawa, da kuma inganta fasali.
Ƙara, motsawa da kuma cire masu amfani zuwa wani daga hanyar tarho zai iya zama da tsada, amma tare da IP-PBX yana da amfani kamar yadda yake da sauki. Bugu da ƙari, wayar IP (wanda ke wakiltar tashoshi a cikin hanyar sadarwar PBX) bazai buƙatar a haɗe zuwa wani mai amfani ɗaya ba. Masu amfani za su iya shiga cikin tsarin ta hanyar sadarwa ta hanyar kowane waya a cikin hanyar sadarwa; ba tare da duk da haka rasa batuttun bayanan sirri da haruffa ba.
IP-PBXs sun fi samfurin software fiye da wadanda suke da su kuma don haka goyon baya da haɓaka farashi suna ragewa sosai. Har ila yau aikin yana da sauki.
PBX Software
Wani IP-PBX yana buƙatar software don sarrafa tsarinsa. Mafi mashahuriyar PBX software shine Aiskisk (www.asterisk.org), wanda shine mai kyau bude-source software.